It often starts in the same way. Someone is feeling anxious, lonely or emotionally overwhelmed and reaches for their phone, not to call a friend but to open an app instead. They type out their feelings to a system that responds with warmth and understanding, using language that makes them feel listened to. And for a moment, they feel heard and comforted. However, relying on artificial intelligence for emotional support or psychotherapy may carry psychological risks that many users barely recognise.